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| General Questions |
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Q: How do I log into my MyComputer.com account? A: Some MyComputer.com services require a small piece of HTML code to be placed on your web pages. This HTML is generated for you. Q: Will the HTML code slow down my pages? A: The code is only a few lines long and should not affect your page's performance. Q: How do I get my code? A: When you activate your account, you will be shown the code you need to activate your service. The code will also be e-mailed to you. Q: I don't know how to put the code on my page. A: Windows Notepad can be used for applying the code to all types of web pages. If you are using an HTML editor, you should verify that there are no extra spaces, characters, or hard returns before or after the code. Some editors will modify the "<>" symbols, which can cause the code not to work. Make sure the code on your page looks EXACTLY the same as the code that we provided. Q: I'm moving my web site to a new hosting provider. Do I need to make any changes to my HTML code? A: No. No changes to your code are necessary. However, if you change the URL of your web site, you will need to log into your MyComputer.com account and update the URL settings for your MyComputer services. Q: If I run an adult web site, can I use MyComputer.com services? A: Unfortunately, no. Our member agreement does not permit sites with nudity, pornography or other adult material, illegal content, warez sites, or other objectionable content, to use our services. Q: Can I use more than one service with the same login? A: Yes. MyComputer.com is designed to make it easy for you to manage all of your services from one account. When you sign up for one service, you have a network-wide account that you can use for every other MyComputer.com service, and they're all accessible from a single Control Center. In most cases, you can manage several sites from the same account as well. Q: How do I contact MyComputer.com customer support? A: To contact MyComputer.com Customer Support send an email to support@mycomputer.com. Support requests about billing, cancellation or product features will be answered within 24 hours. |